CCWD is transitioning to monthly billing to provide customers with a more predictable billing schedule and more frequent account information. Monthly billing is also a common utility billing practice and supports improved customer service.

Yes. 

Your water base rate will be billed monthly under the new format.

Current monthly Water Base Rate - $92.11

Your sewer base rate will also be billed monthly under the new format.

Current Sewer Monthly Base Rate - $156.34

Water consumption charges will continue to be billed on a bi-monthly schedule.

No. Monthly billing changes when you receive your bill, not how much you pay for service. Customers will continue to pay the same rates approved by the Board of Directors.

No. The transition to monthly billing does not change District rates.

Most customers will not need to take any action.

CCWD recommends ensuring your contact information is current so you can receive important updates regarding the transition.

Additional details regarding automatic payment options and any necessary updates will be communicated before implementation. Customers enrolled in AutoPay will be notified of any actions that may be required.

Yes. Sewer charges will continue to appear on customer bills. Sewer base rates will move to monthly billing.

CCWD will provide updates through:

• Bill messages
• Email notifications
• Text Messages
• Social media
• The CCWD website

Customers are encouraged to check the District's Monthly Billing webpage regularly for the latest information.

CCWD Customer Service

Phone: 209-754-3543
Email: customerservice@ccwd.org

We are committed to helping customers understand the transition and ensuring a smooth move to monthly billing.