FAQ's
Frequently Asked Questions
Low water pressure can come from several sources, but one of the most common reasons is an issue with your home’s Pressure Reducing Valve (PRV).
1. Pressure Reducing Valve (PRV) issues
Many homes have a PRV where the main water line enters the house. Its job is to reduce high incoming water pressure to a safe, steady level for your home.
Over time, the PRV can wear out or fall out of adjustment. When this happens, you may notice:
- Low pressure throughout the entire home
- Sudden drops or fluctuations in pressure
- Changes after plumbing work or water shut-offs
A failing PRV usually needs to be adjusted or replaced by a licensed plumber.
2. Partially closed valves
If the main shut-off valve or the valves at individual fixtures aren’t fully open, they can restrict water flow and cause low pressure.
3. Water supply issues
Temporary work on water lines in your area or unusually high demand can reduce pressure coming into your home.
4. Leaks in your plumbing system
Even small or hidden leaks can reduce the amount of water reaching your faucets and appliances.
5. Blocked fixtures or faucets
Showerheads and faucet aerators can clog with mineral deposits over time. Cleaning or replacing these parts often restores normal pressure at a single fixture.
The District bills on a bimonthly basis - every two months - and you will receive a bill six times a year. We bill for water usage from 60 days prior to each bill.
We bill for base rates for water and/or sewer regardless of consumption. If there is water consumption, the meter reads are collected in cubic feet, or CF. Usage is billed on a tiered system in 100 cubic feet (100 CF = 748 gallons).
An interactive Rate Calculator can be found on our CCWD website to assist you in estimating bimonthly costs associated with your bill.
Although it’s called a “convenience fee,” this charge is actually a pass-through transaction fee. It covers the cost of processing payments made through our billing software, including credit card and electronic (ACH) transactions. These fees are charged by third-party payment processors - not by CCWD - and are collected only to recover those costs.
As a public, not-for-profit agency, CCWD cannot absorb these transaction costs while maintaining fiscal responsibility to meet the District’s financial obligations and service needs.
Current Transaction Fees:
- e-Check/ACH payments: $2.00 per transaction
- Credit card payments: 3.9% per transaction
To avoid these fees, you can:
- Mail or drop off a check at our office headquarters
- Make an electronic payment directly through your financial institution
We appreciate your understanding as we ensure fair and transparent handling of payment processing costs.